1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website or use a web application. They are widely used by website operators to make websites work more efficiently, to improve user experience, and to provide reporting information.
Cookies set by the website operator (in this case, StreamVault) are called "first-party cookies". Cookies set by parties other than the website operator are called "third-party cookies". Third-party cookies enable features or functionality provided by a third party to be used within the website, such as analytics, advertising and social media features.
Cookies can be classified as "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a specified period or until you delete them).
Similar technologies such as web beacons, pixel tags, local storage and similar tracking technologies work in a comparable way to cookies. This Cookie Policy applies to all such technologies used on our Service.
2. Types of Cookies We Use
We use four categories of cookies on the StreamVault website and applications:
2.1 Essential Cookies
These cookies are strictly necessary for the StreamVault Service to function. They enable core features such as user authentication, account management, security and payment processing. Without these cookies, services you have requested — such as accessing your account or completing a subscription — cannot be provided.
Legal basis: Legitimate interests / Contract performance. These cookies do not require your consent.
2.2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, error messages, streaming quality metrics and other anonymous usage statistics. This information is used to improve our Service and content.
Analytics data is collected in aggregate and anonymised where possible. We use services including Google Analytics to process this data.
Legal basis: Consent. These cookies are only placed with your agreement.
2.3 Marketing Cookies
Marketing cookies are used to track visitors across websites and to display relevant advertisements based on your interests. They are used to build a profile of your interests and show you relevant content on StreamVault and on third-party platforms.
If you opt out of marketing cookies, you may still see advertising but it will be less relevant to your interests.
Legal basis: Consent. These cookies are only placed with your explicit agreement.
2.4 Preference Cookies
Preference cookies allow the StreamVault website and applications to remember information that changes the way the Service behaves or looks. This includes your language preference, channel favourites, parental control settings and other personalisation choices.
Legal basis: Consent / Legitimate interests.
3. Cookie List
The following table provides details of the specific cookies we use on StreamVault:
| Cookie Name | Category | Provider | Purpose | Duration |
|---|---|---|---|---|
sv_session |
Essential | StreamVault | Maintains your login session and authenticates your account access | Session |
sv_auth_token |
Essential | StreamVault | Secure authentication token for account verification | 30 days |
sv_csrf |
Essential | StreamVault | Cross-site request forgery protection token | Session |
sv_cookie_consent |
Essential | StreamVault | Stores your cookie consent preferences | 1 year |
sv_player_settings |
Preference | StreamVault | Remembers your video player settings (quality, volume, subtitles) | 1 year |
sv_lang_pref |
Preference | StreamVault | Stores your preferred language and interface settings | 1 year |
_ga |
Analytics | Google Analytics | Distinguishes unique users for analytics reporting | 2 years |
_ga_* |
Analytics | Google Analytics | Persists session state for analytics | 2 years |
_gid |
Analytics | Google Analytics | Distinguishes users across sessions | 24 hours |
sv_ab_test |
Analytics | StreamVault | Assigns users to A/B test groups for product improvement experiments | 90 days |
_fbp |
Marketing | Meta (Facebook) | Used by Meta to deliver advertising content and track conversions | 90 days |
_gcl_au |
Marketing | Google Ads | Used by Google Ads to track conversion events | 90 days |
This table reflects the cookies in use as of the effective date of this policy. The cookie list may be updated as the Service evolves.
4. Managing Cookies
4.1 Cookie Consent Banner
When you first visit StreamVault, you will see a cookie consent banner giving you the choice to accept all cookies or essential cookies only. You can change your preferences at any time by clearing your cookies and revisiting our website, or by contacting us at privacy@streamvault.com.
4.2 Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
- View cookies stored on your device and delete individual cookies
- Block all cookies or block cookies from specific websites
- Set your browser to warn you when a cookie is being placed
Please note that restricting or disabling cookies may impact the functionality of StreamVault. In particular, disabling essential cookies will prevent you from logging in or using the streaming service.
For instructions on managing cookies in your browser:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and Site Permissions
4.3 Opt-Out Tools
For analytics cookies, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
For interest-based advertising, you can manage your preferences through the Digital Advertising Alliance opt-out platform at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.
5. Third-Party Cookies
Some cookies on StreamVault are set by third-party service providers to support specific features and services. These providers include:
- Google Analytics: Provides web analytics services. Google's privacy policy is available at policies.google.com/privacy.
- Google Ads: Provides advertising and conversion tracking. Governed by Google's privacy and advertising policies.
- Meta (Facebook): Provides advertising and pixel tracking services. Meta's privacy policy is available at facebook.com/privacy/policy.
- Stripe / Payment Processors: Secure payment processing. These providers use cookies necessary for payment security and fraud prevention.
- Cloudflare: Security, performance and CDN services. Cloudflare places security cookies to protect against DDoS attacks and bot traffic.
StreamVault does not control the cookies set by third parties. Please refer to the respective third-party privacy policies for information about their cookies and how to manage them.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, our business operations or for other reasons. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a notice on our website.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.
7. Contact
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us:
StreamVault Privacy TeamEmail: privacy@streamvault.com
General Support: support@streamvault.com
Telegram: @streamvault
For broader privacy enquiries, please also refer to our full Privacy Policy.